EV Security
The UK’s only, full service, one-stop-shop for the support of your EV Chargepoint network
Your EV ChargePoint network represents a considerable investment. Evchargepoints.com recognizes the importance of your investment, and the work you have done to create your network.
Now that network has launched, and is growing at pace, how do you balance the needs of growth, with the needs of exceptional service delivery, and the delivery of the financial returns that will underpin your further growth?evchargepoints.com was born out of its founder’s decades of service delivery in the mission critical Information Technology space. Honed through expertise in the support of financial service ATM networks. Retail PoS and Supply Chain systems, utilities national critical infrastructure services, and manufacturing ERP systems.
We understand the importance of speed, responsiveness and the agility required to deliver a highly scaled support and maintenance service to ensure that your network is as resilient, available, and profitable as possible.
We have developed a range of services that will ensure your brand is recognised as a leader, attracting more customers to your network, and providing you with the reputation required to raise additional funds for acquisitions, installations, and expansion. We have direct relationships and experience of working with, over 40 ChargePoint OEMs, and this number is increasing.
Our services cover:
- UK nationwide monitoring of your chargepoints from our 24x7 manned monitoring centre
- Cyber and physical security assessments to safeguard your assets.
- A responsive UK nationwide support and maintenance service, with SLAs, to ensure a paid response to chargepoint failures and incidents.
- Scheduled annual inspections (including electrical installation assessments)
- Adhoc visits for upgrades (firmware and hardware), maintenance as required
- Full site selection – design – approval – installation – commissioning – run and maintain service where required
Protecting your EV charging network is paramount. It’s not just about safeguarding assets; it’s about ensuring uninterrupted revenue generation. With customers accessing your network 24×7, reliability is key. A resilient and readily available network enhances your brand perception and sets you apart from competitors.
To excel in customer service and maximize revenue potential, proactive network monitoring is essential. By swiftly addressing issues and predicting potential failures, you can optimize maintenance schedules, minimizing disruptions for your customers.
At evchargepoints.com, our founders boast over three decades of experience each in the highly competitive IT sector. With a proven track record in delivering mission-critical services to global industries, we understand the intricacies of managing complex networks and associated equipment. Our new service offers EV ChargePoint operators a comprehensive, responsive, and cost-effective solution to optimize asset value and returns.
At evhargepoints.com we use industry standard solutions that have been proven in the Information Technology sector for years, whilst supporting IT assets in offices, retail stores, banks, manufacturing plants, airports and the field. The principles and practices are the same, regardless of the network or the assets attached to it.
Our Service Desk solution allows us to track assets under support, create a network “map” of your assets and how they connected and to what.
At the touch of a button we can call up your assets and understand their:
- make and specification (including options/modules attached)
- manufacturer serial numbers, warranty status, and firmware levels
- warranty provisions – manufacturer/third party warranties, terms, SLA’s etc
- exact geographic location
- current status (and where possible any error conditions flagged)
Using our remote management tools we can often access your chargepoints remotely. Particularly useful when, for instance, it is suspected that a “reset” could clear an error condition without requiring an engineering visit and inspection.
The resilience and availability of your network is directly linked to your brands perception, and in turn, it’s attractiveness to the market. Do not put your reputation on the line, entrust evchargepoints.com to use their decades proven expertise to maximise your availability and ability to drive revenue growth.