Service and Maintenance
ChargeServe
Delivering a resilient, reliable EV Charging network to drive the highest standard of customer experience.
ChargeServe Managed Services offers you a proactive, hassle-free solution to ensure that your EV Chargers and associated infrastructure runs seamlessly. You get access to a manufacturer certified team of experts who monitor, maintain, upgrade and optimise your EV Chargers and network around the clock, ensuring your stay online and maximise revenues. Enjoy the benefits of reduced downtime, reliable servicing, and hassle-free upgrades, all with cost predictability.
Our mission
Our intelligent support services ensure that your Charging network remains productive. We continuously monitor and harness analytics to fuel continuous improvements for increased resilience, availability and enhanced customer experience and revenue generating opportunities. We continuously liaise with manufacturers to ensure that their products are resilient, available and built to last, to maximise your return on assets deployed.
Our Manufacturer Certified engineers are on hand to quickly rectify problems with your Chargepoints, whether through unit failure or abuse. In addition, we can undertake in-field upgrades, such as the addition of Contactless Payment modules, network connectivity upgrades, and Chargepoint capacity upgrades (e.g. additional guns or KWH capacity).
ChargeServe Managed Services brings choice, convenience, geographic coverage and a standard operating model to your EV Chargepoint Operations. With over 15 years' experience in EV Charging solutions, we have the expertise to deliver long term service solutions for your network and operations. In short, we focus on matters most, to you.
01
Expert support for your Chargepoint Network
Through our collaboration with over
40 Chargepoint Manufacturers, you
can be assured that we understand
your network.
We can make informed decisions
around failures and have access to
Manufacturer Technical Support to
assist with the diagnosis of issues
and the provisions of permanent
fixes.
We carry a comprehensive spares
catalogue and through our
understanding of your assets, and
remote diagnostics, our engineers
frequently arrive on site with the
correct spares and equipment to get
your chargepoints back up and
running quickly.
03
The widest geographic coverage across the UK
Through our collaboration with over
40 Chargepoint Manufacturers, you
can be assured that we understand
your network.
We can make informed decisions
around failures and have access to
Manufacturer Technical Support to
assist with the diagnosis of issues
and the provisions of permanent
fixes.
02
Certified and safe
All of our engineers hold both
technical and regulatory
qualifications and have been trained
to ensure Health & Safety and any
electrical safety regulations and
statutory instructions are followed.
In addition, regular training is
undertaken with the manufacturers to
ensure that we have the latest
information, technical specifications,
and “know how” to fix, upgrade or
replace your chargepoints quickly,
and safely.
The disposal of any equipment
complies with Waste Electrical and
Electronic Equipment Directives.
04
Scalable, secure backoffice platforms
Through our collaboration with over
40 Chargepoint Manufacturers, you
can be assured that we understand
your network.
We can make informed decisions
around failures and have access to
Manufacturer Technical Support to
assist with the diagnosis of issues
and the provisions of permanent
fixes.
Our key Services are
Who we work with
ChargeServe has established relationships with over 40 of the world's leading Chargepoint manufacturers. We work closely with these manufacturers, feeding back data and analytics to ensure that their products are constantly refined and improved to reflect the needs of the UK market, including chargepoint users and the effects of the UK weather.
Our skilled engineers and technicians undertake regular manufacturer, and inhouse training to ensure that their knowledge of products is current. In addition, we understand the importance of regulatory compliance and health & safety for which we provide on-going, continuous training and support for.
evchargeserve.com is growing quickly. We aim to have 100% mainland coverage of the UK by the end of 2024, Our goal is to be the Number One provider of Managed Services for the EV Chargepoint Operators in the UK. We believe that by supporting CPOs to build and maintain their networks to deliver the highest levels of resilience and availability we will encourage the growth of EV use in the UK.
Today, our initial launch covers London and the majority of the Southeast of England.
We choose this location due to the dense population of EV Chargepoints, and EV’s, to ensure that we could have the biggest
CHARGESERVE