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Service and Maintenance

ChargeServe

Delivering a resilient, reliable EV Charging network to drive the highest standard of customer experience.

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ChargeServe Managed Services offers you a proactive, hassle-free solution to ensure that your EV Chargers and associated infrastructure runs seamlessly. You get access to a manufacturer certified team of experts who monitor, maintain, upgrade and optimise your EV Chargers and network around the clock, ensuring your stay online and maximise revenues. Enjoy the benefits of reduced downtime, reliable servicing, and hassle-free upgrades, all with cost predictability.

Proactive managed services for your entire EV Charging Network

24/7 monitoring, optimisation, and preemptive problem resolution

Service Desk, Chargepoint lifecycle management, infrastructure, networks
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Our mission

Our intelligent support services ensure that your Charging network remains productive. We continuously monitor and harness analytics to fuel continuous improvements for increased resilience, availability and enhanced customer experience and revenue generating opportunities. We continuously liaise with manufacturers to ensure that their products are resilient, available and built to last, to maximise your return on assets deployed.

Our Manufacturer Certified engineers are on hand to quickly rectify problems with your Chargepoints, whether through unit failure or abuse. In addition, we can undertake in-field upgrades, such as the addition of Contactless Payment modules, network connectivity upgrades, and Chargepoint capacity upgrades (e.g. additional guns or KWH capacity).

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ChargeServe Managed Services brings choice, convenience, geographic coverage and a standard operating model to your EV Chargepoint Operations. With over 15 years' experience in EV Charging solutions, we have the expertise to deliver long term service solutions for your network and operations. In short, we focus on matters most, to you.

01
Expert support for your Chargepoint Network

Through our collaboration with over 40 Chargepoint Manufacturers, you can be assured that we understand your network.

We can make informed decisions around failures and have access to Manufacturer Technical Support to assist with the diagnosis of issues and the provisions of permanent fixes.

We carry a comprehensive spares catalogue and through our understanding of your assets, and remote diagnostics, our engineers frequently arrive on site with the correct spares and equipment to get your chargepoints back up and running quickly.

03
The widest geographic coverage across the UK

Through our collaboration with over 40 Chargepoint Manufacturers, you can be assured that we understand your network.

We can make informed decisions around failures and have access to Manufacturer Technical Support to assist with the diagnosis of issues and the provisions of permanent fixes.

02
Certified and safe

All of our engineers hold both technical and regulatory qualifications and have been trained to ensure Health & Safety and any electrical safety regulations and statutory instructions are followed.

In addition, regular training is undertaken with the manufacturers to ensure that we have the latest information, technical specifications, and “know how” to fix, upgrade or replace your chargepoints quickly, and safely.

The disposal of any equipment complies with Waste Electrical and Electronic Equipment Directives.

04
Scalable, secure backoffice platforms

Through our collaboration with over 40 Chargepoint Manufacturers, you can be assured that we understand your network.

We can make informed decisions around failures and have access to Manufacturer Technical Support to assist with the diagnosis of issues and the provisions of permanent fixes.

Our key Services are

Who we work with

ChargeServe has established relationships with over 40 of the world's leading Chargepoint manufacturers. We work closely with these manufacturers, feeding back data and analytics to ensure that their products are constantly refined and improved to reflect the needs of the UK market, including chargepoint users and the effects of the UK weather.

Our skilled engineers and technicians undertake regular manufacturer, and inhouse training to ensure that their knowledge of products is current. In addition, we understand the importance of regulatory compliance and health & safety for which we provide on-going, continuous training and support for.

evchargeserve.com is growing quickly. We aim to have 100% mainland coverage of the UK by the end of 2024, Our goal is to be the Number One provider of Managed Services for the EV Chargepoint Operators in the UK. We believe that by supporting CPOs to build and maintain their networks to deliver the highest levels of resilience and availability we will encourage the growth of EV use in the UK.

Today, our initial launch covers London and the majority of the Southeast of England.

We choose this location due to the dense population of EV Chargepoints, and EV’s, to ensure that we could have the biggest

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